Your information
Privacy & inquiries.
Use the website inquiry tool for contact and scheduling details—not identity documents, fingerprint images, or background-check records.
How the inquiry tool works
The tool prepares an email draft in your browser. Creating or copying that draft does not send it to us, reserve an appointment, or make a payment. To contact us, review the message and send it from your email app, or copy it into an email to GO@LiveScanontheGO.com.
The inquiry tool does not send the form contents to a website submission endpoint, or use cookies or browser storage to save the details you type. Your browser or email app may independently retain entries or drafts through its own settings. The Clear inquiry button clears the current form and prepared draft; it does not remove copies already saved or sent through an email app.
What to include
Include the service you are asking about and the scheduling details you know. Depending on your request, those may include your name, contact preference, city, organization, estimated applicant count, and preferred timing. Optional fields may be left blank. For an email response, send your message from the address you would like us to use.
What not to send
Do not include Social Security numbers, dates of birth, identification numbers or documents, fingerprint images, rejection notices, or criminal-history information in a general inquiry. For access arrangements, describe the assistance you need rather than providing medical details.
Email, hosting, and external services
Your browser connects to the website host to load pages and images. Sending an email or using a separate payment link involves the relevant email or payment provider. Those services have their own privacy practices and settings; the inquiry tool does not control their records or retention.
Links to California DOJ, directions, and other external services open services operated by those providers. Enter your date of birth for a submission-status search only on the official DOJ status website—not in this inquiry form.
Questions about your information
For privacy questions or to discuss correcting contact information you have sent, email GO@LiveScanontheGO.com or call 916.662.2444. Do not attach identity documents or background-check records to a general privacy inquiry.
About this page
This page explains the website inquiry tool. It does not describe the separate handling of information collected during a fingerprinting appointment.